• For COD within Metro Manila only, 1 to 2 working days
• For provincial areas, via JRS , 3 to 4 working days
• Please take note that Sunday and holidays are not counted.
3. How can I Track my Order?
• Simply log-in your KILY Account and click MY ORDER from there you can check the status of your order.
• For COD deliveries within metro manila, you can send us a message thru our website’s chat box, contact details provided or thru our
Facebook Account for further assistance.
• For JRS courier you can check your order with the tracking number provided to you by our CSR.
• Or you can send us a message thru our website’s chat box, contact details provided or thru our
Facebook Account for further assistance
4. Do you offer Cash on Deliver (COD)?
• Yes• COD is applicable only within Metro Manila but with minimum purchase of 500 pesos and above.
• We do not cater COD in provincial areas.
5. Do you offer FREE Shipping?
• No, all shipping cost should be shouldered by customers
• All items posted on our website are available and managed the inventory properly
• Once an item were out of stock, our system will automatically put a tag “Out of Stock” to that item and then we will disable it.
19. How can I contact your customer service for my concerns?
• You can leave a message on our website’s chat box
• You can also contact us via Facebook Page and contact details provided
20. When will my orders be shipped?
• For COD and JRS, all process orders before 6PM will be ship out the next day
• For Pick Up, orders process until 5PM is ready for pick up at our stall the next day.