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Frequently Asked Question
1. How can I purchase order?
  • • Create an account on our website
  • • If you experience any difficulties on purchasing orders on our website, you can send as a message thru our live chat for assistance.
  • • Or you can also get in touch with us via our Facebook Account for assistance
  • • Still we encourage all our shoppers to purchase with their own account

Click me too see more about How to order
2. How long do you deliver orders?
  • • For COD within Metro Manila only, 1 to 2 working days
  • • For provincial areas, via JRS , 3 to 4 working days
  • • Please take note that Sunday and holidays are not counted.
3. How can I Track my Order?
• Simply log-in your KILY Account and click MY ORDER from there you can check the status of your order.
• For COD deliveries within metro manila, you can send us a message thru our website’s chat box, contact details provided or thru our Facebook Account for further assistance.
• For JRS courier you can check your order with the tracking number provided to you by our CSR.
• Or you can send us a message thru our website’s chat box, contact details provided or thru our Facebook Account for further assistance
4. Do you offer Cash on Deliver (COD)?
• Yes
• COD is applicable only within Metro Manila but with minimum purchase of 500 pesos and above.
• We do not cater COD in provincial areas.
5. Do you offer FREE Shipping?
• No, all shipping cost should be shouldered by customers
6. How much is the shipping rates?
• Shipping rates are computed base on the dimension and weight of your order. Please refer to our shipping rate policy for your reference.
Click me to see more about shipping rate
7. What are your Payment Methods?
  • • You can settle your order thru our Bank Accounts: BDO, Metrobank and BPI FAMILY.
  • • Payment Centers: Palawan Express, Cebuana and LBC only.
  • • For COD orders within metro manila you can pay directly to our private rider.
  • • For PICK UP at Juan Luna, you can settle your order direct to our stall.
  • • For PICK UP at Maginhawa Store, can settle thru bank accounts and remittance centers.
  • Click me to see more details.
8. Can I cancel my Order?
  • • Yes, But you need to contact our customer service representatives ahead of time via website’s chat-box, contact details provided or via our Facebook Account
9. How to return my order?
• Yes we have 7 days return and exchange policy
Click me too see more about Return and Exchange Policy.
10. Do you have refund policy?
• No, Just Return and Exchange only
Click me too see more about Return and Exchange Policy.
11. Do you accept reservations?
  • • Yes, we have 7 days reservation after placing your order. Beyond 7 days will automatically cancelled.
12. Do you offer drop shipping?
• Yes we do drop shipping, for more details please send us a message thru our website’s chat box, contact details provided or thru our Facebook Account for further assistance.
13. Do you accept re-sellers? And How?
• Yes, re-sellers are always welcome.

Click me too see more about Reseller.
14. Do you have minimum orders?
• No.
• For COD - 500 worth of products to avail COD
15. How much discount do you give for bulk orders?
• Yes, the more items you purchase the higher possible discount you can avail
Click me to see more about Promo
16. Do you also accept international orders?
• No
17. Do you have Physical Store?
• Yes. Located at Unit 1-D Ground Floor #80 Maginhawa St., Quezon City (Open from 11:00AM - 11:00PM)
18. How will I know if the items are available?
• All items posted on our website are available and managed the inventory properly
• Once an item were out of stock, our system will automatically put a tag “Out of Stock” to that item and then we will disable it.
19. How can I contact your customer service for my concerns?
• You can leave a message on our website’s chat box
• You can also contact us via Facebook Page and contact details provided
20. When will my orders be shipped?
• For COD and JRS, all process orders before 6PM will be ship out the next day
• For Pick Up, orders process until 5PM is ready for pick up at our stall the next day.
1-2/3-4 working days
Shipping
in 7 working days
Return & Exchange
0925-8903780 / 0917-3091090
Customer Service
Contact Us
Binondo, Manila
support@kily.ph
kily supplier
0925-8903780 / 0917-3091090
kily-service1 / kily-service2 / kily-feedback
Mon - Fri 9am-6pm
Sat - Sun 9am - 6pm
Our Store
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Kily Maginhawa Store : Unit 1-D Ground Floor, #80 Maginhawa St., Quezon City
© 2017 KILY.PH All rights reserved.
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