We ensure that all items are in good condition and properly checked and packaged by our checkers before the shipment. On the rare occasion that there is a damaged item, kindly let us know immediately. We will then process the return. The Buyer should ship back to us the damaged item first then we will ship back the correct item. Shipping address will be provided if the item is already eligible for return and exchange policy. We are not liable for damages while thru shipping/transit. We only acknowledge damages 7 days after order is received.

Return Policy and Conditions:

1.Return should be made strictly 7 DAYS upon receipt      of the item.

2. All items must be in the same packaging when you       recieved it. Including all the accesories (TAGS and           PLASTICS)

3. We will only allow this reasons DAMAGE and WRONG      DELIVERY


5.For hygienic purposes and security reasons we areimplementing  NO RETURN AND EXCHANGE policy on our SEX SWIMWEAR, LINGERIES and other undergarments

6. We at Kily.ph take account for any shipping mishaps. Should there be any wrong or defective item delivered to you, we replace it immediately without any shipping fee charge. We also allow full refund if, and only if, the item you purchased is no longer available and would not like to exchange it for another different product. Once the item is returned, we will deposit the refund directly to your account within 3 working days in any of the following banks: BDO, BPI and MetroBank. However, if you don’t have any accounts on the aforementioned banks, we’ll consider your refund money as a pre-deposit point that can be use upon the next purchase of any items here at the store.