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RETURN & EXCHANGE
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. KILY.PH is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, KILY.PH do not accept C.O.D. deliveries.
Please note the following product return requirements:
Merchandise must be returned within 7 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories, and embellishments fully intact;
For hygienic purposes and security reasons, we are implementing NO RETURN AND EXCHANGE policy on our SEX TOYS, SWIMWEAR, LINGERIES and other undergarments.
The package will be delivered by FEDEX or DHL.
Check the zone of your location.
SHIPPING DAYS & MORE DETAILS
To get the RATE AND TRANSIT TIME, you may visit the links below and fill out shipment details.
For DHL – http://dct.dhl.com/input.jsp?langId=en
All items will be shipped from Binondo, Manila, Philippines | Zip code: 1008
* Please note:
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number.
Shipping times can be affected by variable customs clearance times or public holidays.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, KILY.PH cannot declare purchased items as a gift or list an amount that lower than the actual product price.
We accept a number of secure and convenient payment methods:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
2. Credit Card Via Paypal:
Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)