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SHIPPING POLICY

COMPUTATION:
Please be guided that all shipping cost are handled by customers, and it is computed based on Volumetric Weight or Actual Weight whichever is higher.
Volume Weight Formula:
Length x Width x Height / 3500

DELIVERY FRAME:

• Delivery time for Metro Manila – 1 – 2 days (FOR COD ONLY)
• Delivery time for Provinces – 3 – 4 working days
• Sundays and Special Holidays are not counted

PROCESS:

Once order were completed, buyer/s will receive a confirmation text from our customer service team.

3 Types of Text Confirmation

1.For COD – Buyer needs to reply “Confirmed” to process their order
2.For Below 500php Orders – Store Pick up or Courier Delivery
3.For Provincial – Confirmation for payment settlement
 

All Items in KILY.PH are always on stock and generally processed for shipping within 24 hours upon payment was confirmed.


NOTES:
We don’t accept rush orders, we always ensure seamless transaction as possible as we can, delivery is one of the crucial part of a business. So we don’t just commit for a risk.
Always keep in mind that delays may occur anytime for some unexpected reasons such as:
     • Calamities
     • Couriers Internal Problem
     • Unreachable Shipping Addresses
     • Unable to contact phone numbers
     • Miscommunications
Contact us for more details