1. What is Kily.ph's satisfaction guarantee?
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely! All items are covered by a 7 day replacement warranty if there is a damaged item or wrong delivery.
2. What currency is the price in?
All prices are in Philippine Peso.
3. How much is the shipping fee? Clik me to see more
All shipping fee will be based on the dimensions and weight of your orders. We also accept Cash-on-Delivery method in areas within Metro Manila. We don't offer free shipping. Please refer to the Shipping Policy link for the shipping details.
4. What are the delivery methods of Kily.ph?
After we ship out your order, delivery for Metro Manila takes 1-2 working days for the package to arrive at your doorstep. While for provincial areas it takes 3-4 working days for for the package to arrive. But sometimes the delivery still depends on the courier.
5. What are the payment methods of Kily.ph?
1. Bank Deposits - which can be done by the customers depositing their payments through our bank accounts.(BDO, Metrobank, BPI)
2. LBC Binondo Manila / Palawan Binondo Manila/ Cebuana Binondo Manila
3. Cash on Delivery - strictly for customers within Metro Manila only.
6. Do you accept international delivery?
International shipment is not yet available at Kily.ph at the moment.
7. Are there any discounts being offered to customers with bulk orders? Clik me to see more
For customers with bulk orders. Please do contact our customer service and we will surely assist you with all your concerns.
8. Are there any minimum purchase? Clik me to see more
Yes. And because Kily.ph is a wholesale online shop, we require a minimum order of 6pcs. below minimum will be charge 50pesos each item.
9. Do you do wholesale and accept resellers?
YES for more information feel free to contact us, the price posted is already wholesale price or reseller price.
10. I can't seem to find the product I'm looking for, do you accept pre-order?
Yes, if you can't find the product you're looking for, just email us the picture of the item, brand and specification. We will send you a quotation of the product and its lead time. Pre-order usually takes 21-30 working days.
11. Do you have a physical store? Can I visit your shop?
We don't have a physical store. Our company is mainly focused on Online Shopping and we are promoting E-Commerce.
12. Do You Have Reservation ?
Customers are given 7 days to settle/pay for their placed orders.
13. Are you a legit supplier?
Yes you can check the reviews and comments of our customer in our Fb Page (Kily Supplier)
14.How will I know if the product is still available?
All of our posted items are on hand, items that you can ADD TO CART are available and ready for purchasing.
15.Do you offer drop shipping?
-Yes we do.
16.Do you have free shipping?
We don’t offer free shipping.
Hard To Find Parts
If you can't seem to find the product that you want. You can email us at [email protected] and we will try to look for the product that you want. Just email us the picture of the item, brand and specification. We will send you a quotation of the product and its lead time. Pre-order usually takes 21-30 working days.