Call Us Now: 0925-8903780
RETURN AND EXCHANGE POLICY
With this kind of situation KILY.PH assures that we are not too difficult to reach. Our customer service representative can entertain concerns from 9 am to 6 pm.
You can always reach us on our contact numbers, website chat-box, or Facebook account
• The Buyer should ship back to us the damaged item first then we will ship back the correct item. Shipping address will be provided if the item is already eligible for return and exchange policy. We are not liable for damages while thru shipping/transit. We only acknowledge damages 7 days after the order is received.
• Keep in mind that we always conduct investigations especially for damaged items
• Item/s should be returned within 7 calendar days upon the time you received it
• Returned item/s must not be used.
• It should be in the same packaging or placed on its original box
• Tags should still be intact
• All accessories are complete
• STRICTLY NO CHANGE ITEMS
• NO REFUNDS
• For hygienic purposes and security reasons, we are implementing NO RETURN AND EXCHANGE policy on our SEX Toys, SWIMWEAR, LINGERIES and other undergarments.
We also allow a full refund if, and only if, the item you purchased is no longer available and would not like to exchange it for another different product.
Once the item is returned, we will deposit the refund directly to your account within 3 working days in any of the following banks: BDO, BPI, and Metrobank. However, if you don’t have any accounts on the aforementioned banks, we’ll consider your refund money as a pre-deposit point that can be used upon the next purchase of any items here at the store.